American
House Cleaning
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& Organizational Services
Payment Policy
AHCOS requires a 50% deposit up front of the total cost of services to book the date(s) and time(s). Remainder balance is due for all AHCOS service at the end of each appointment. General supplies, such as cleaning products, trash & donation bags are provided without cost. We accept all major credit cards, cash, and checks.
Cancellation Policy
If you wish to cancel a service, we require that you notify AHCOS at least 48 hours in advance. Scheduled clients who cancel services with less than 48 hours notice will be lead to 100% forfeiture of their deposit.
Refund Policy
AHCOS's deposit for services performed on-site are non-refundable. If the client is unsatisfied with the work, both parties - the company (AHCOS) and client may settle an agreement for the remaining balance due.
Donations & Junk Removal
AHCOS takes great care in donating used and collected items to appropriate local charities free of charge. Specific delivery options may be available on request. Individual items for junk removal must not exceed 100 lbs. Total amount of items removed must not exceed 1,000 lbs. and be over 8' x 5'1" x 1'10-1/2" (LxWxH) in size/volume. It is not legal for us to remove paint, chemicals, fertilizers, solvents, oils, and car batteries. If you allow latex paint to harden by leaving the can open or mixing with cat litter, it becomes safe for us to remove. We also do not remove large amounts of dirt, concrete, or brick.
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AHCOS Rights
AHCOS reserves the right to refuse to work if the client and/or job is deemed unsuitable for the company and/or professional at any time. Hours that were not used will be refunded to the client and future jobs terminated. We do not discriminate age, gender, ethnic background, or disability.